Christchurch couple misled by Southern Response speak out
From Checkpoint, 4 September 2019
A couple who defeated the government's quake insurer in the High Court say its deceptive actions were nefarious and they want an apology and inquiry.
In 2012 Southern Response gave Karl and Alison Dodds a Detailed Repair/Rebuild Analysis or DRA - a quote for rebuilding their Huntsbury home - but it included an edited version of the cost of a rebuild.
It kept secret from the Dodds the real estimate, which was hundreds of thousands of dollars more.
The court found last month that Southern Response had engaged in misleading and deceptive conduct when it deliberately withheld information that left the Dodds thousands of dollars out of pocket. It ordered the insurer to pay up.
The ruling was precedent setting, and means thousands of settled cases could potentially be reopened.