About EQC Fix
EQC Fix is an independent public justice project holding EQC to the EQC Act.
Since the EQC reinstatement programmes began in Canterbury post 2010, more and more people are dissatisfied with their experience with EQC. Many are discovering they have lost, or are losing, equity in their homes; their quality of life has been severely impacted; and they feel hopeless. Overall, many people are finding they are significantly worse off than they were before the earthquakes.
Clearly, this was not the purpose of the Earthquake Commission Act 1993 (the Act). The Act is there to protect homeowners, and to provide them with security and certainty after natural disasters such as the Canterbury Earthquakes.
A key issue faced by homeowners in the post-disaster insurance environment is access to quality, independent, and affordable information and resources; which have the homeowners’ interest as the primary goal.
EQCfix.NZ was established in May, 2016, following a Declaratory Settlement between EQC and the EQC Action Group. EQCfix.NZ is an independent public justice project whose overarching goal, in a post disaster environment, is to:
- Ensure that EQC meets its obligations under the Earthquake Commission Act 1993. The project intends to achieve its goal by working with central and local body representatives such as legal, insurance, land, engineering, surveying, and quantity surveying professionals; as well as building-industry practitioners and tradespeople, all of whom are demonstrably motivated to ensure that the interests of the homeowner are protected.
- Our aims are:
- to provide information, and if appropriate education programmes, for property owners that better enables them to navigate, understand, and manage the EQC process(es) from claim to reinstatement,
- to co-ordinate and support groups of homeowners to work collectively to address EQC's failures to meet its statutory obligations,
- when a potential EQC performance issue is identified by interested groups / individuals, to investigate and, if possible, to provide homeowners with access to a group solution which is affordable and realistic
- to advocate for an independent inquiry into EQC’s performance, handling and management of Canterbury earthquake claim and reinstatement processes.
- to review and monitor EQC procedures and processes to better ensure that EQC learns from past experience and changes accordingly.
The Steering Committee
The role of the Steering Committee, formalised as at 17th June 2016, is to provide governance and structure for EQCfix.NZ.
- Cam Preston, Accountant
- Melanie Bourke, Change Management
- Peter Woods, Lawyer
- Duncan Webb, Lawyer
- Jake Preston, ICT Strategist
- Warwick Schaffer, Business Owner
- Craig Edwards, Commercial Real Estate
We need your help
Many people have volunteered significant amounts of time to help homeowners access some of these resources and information. A number of the volunteers have borne the costs of this work personally. It must be unreservedly acknowledged that their commitment has made a significant difference, and will continue to do so. However, if we are to ensure that all homeowners covered by EQC do not end up worse off than they were before a natural disaster, then we need to think long term and do more.
To maximise the project’s success it would benefit from some financial assistance. Your donation will go towards such things as:
- Venue hire for public meetings and events.
- Production of educational support materials such as online video and support guides etc.
- Communication costs relating to notification of such things as events, homeowner related resources, etc.
- Information systems for management of communication and other resources to enable EQCfix.NZ to achieve its goals
- Research costs so EQCfix.NZ can provide accurate resources and solutions for homeowners
- General costs for such things as printing and postage for activities such as Official Information Act requests and promotion of events.
Check out the resources section of this website to see just a little of what we have done so far. With your help, we believe we can achieve a lot more.
Share info about EQC
If you have information you believe would help EQC customers in their pursuit of justice, we have an anonymous and confidential channel to contact us through, no name or email is required.
Contact EQC Fix
If you have an insurance claim question for us, use the 'Ask us' form here.
If you want to share information about EQC anonymously, your can use this special form here.