01. What is the definition of "as when new" that EQC is required to meet?
02. How do the MBIE Guidelines work with that definition, and can the Building Code be used to define "as new"?
03. What recourse is there for homes that have been fixed, or cash settled, to a lesser standard than "as new"?
04. Can someone who has purchased the house after EQC has repaired or "cash settled" pursue EQC for failing to meet the repair standard?
05. What is the effect of EQC's delay on the limitation period for putting a claim against EQC or the insurance company once the claim goes over cap?
* If you have concerns regarding the Limitations Act and the six year limit it imposes on your claim(s), use the template letter on this website to seek clarification from your insurer.
06. Where a house has matching tiles in several areas of the house, does the "as new" settlement mean that EQC must replace all tiled areas so that they match, even if only one area has damage?
07. Does the Action Group settlement extend to retaining walls, when EQC has stated they will only pay indemnity value?
08. Where unconsented work has been carried out by EQC and found to be wrong, what can be done to get EQC to repair so that a code of compliance can be issued?
09. In a situation where EQC has performed a failed repair and the insurer refuses to take over liability, what are the claimant's rights given that the claimant's contract is with their insurer rather than EQC?
10. What costs/damages will EQC be liable for?
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