Trish Keith, EQC General Manager Customer and Claims sent a letter to the editor of the Christchurch Press. That letter contained statistical misinformation and appears to show a clear disconnect to the experience of so many.
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The Huffington Post published this article in 2011 titled "Insurance Claim Delays Deliver Massive Profits To Industry By Shorting Customers". At this time many people in Christchurch did not fully appreciate how things would unfold with their own insurance claims.
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Post the 2010 / 2011 events residential property owners thought their insurance policies, alongside the EQC Act, would see them right. For some, the system worked, but for many it didn’t. Too many homeowners were left with poorly repaired homes, have lived with significant stress, are financially worse off, have devalued properties, and as a city, Christchurch is facing a crisis of substandard housing stock for years to come. Learn from experts about the Christchurch experience.
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It was disturbing to find the lessons of Christchurch were not fully understood in Wellington following the November 14 earthquake sequence. Soon after the September 2010 earthquake organisations and businesses in the Christchurch CBD were quick to claim it was ‘business as usual’. Naturally these organisations and businesses in Christchurch were concerned for the economic wellbeing of the city. However it was in hindsight the wrong message to send out.
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It is now understood that EQC have been repairing earthquake damaged homes to a lower standard than required under the EQC Act and, during the critical period when most of the Canterbury repairs were carried out or cash settled, EQC lied about claimant’s entitlements and EQC’s legal obligations. The public have been fooled by EQC into believing they were entitled to less than the full replacement cover stated in their policies.
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An update on EQC's position and what it means for you..For those of you new to all of this, Limitation is a legal term that refers to a "count of time". Many people impacted by the Canterbury Quakes are facing real concerns with this issue due to delays they believe were caused by EQC's inability to correctly assess their homes in accordance with the EQC Act.
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Our support, understanding and sympathy goes out to everyone impacted from 14th November. We know what it feels like, we remember it like it was yesterday. One thing to remember, you are not alone.
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Given the state of EQC's finances following the 2010/11 earthquake sequence, EQCfix is today asking EQC's Board to urgently request the Minister of Finance trigger the Crown Guarantee per section 16 of the EQC Act:
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Peter Woods of Anthony Harper has provided a recommendation that homeowners lodge a drainage claim with EQC during the grace period. Mr Woods has provided a templated letter for use by homeonwers.
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When the petition for a Royal Commission into defective repairs was launched the problem was recognised as significant....
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We have concerns about the nature of the "cash settlement" as EQC has provided no definition or explanation of this term. Peter Woods of Anthony Harper.
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Homeowners concerned about mesh used in their foundations need answers!
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You may remember in August 2016 EQCfix.nz uncovered documents showing that four Fendalton landowners were paid an average of $595,000 in December 2010 by EQC in settlement of their earthquake land claims.
This information was hidden by the Minister responsible due to 'optic risk'.
Read MoreIf you signed your land claim over to your private insurer, how much is EQC paying your private insurer to settle that land claim? Are you undercap but live on TC2 or TC3 land and still want your land fixed? To answer these questions EQCfix.nz went to the Chief Ombudsman to force EQC to start publicly publishing its reports on land repair costs in Canterbury.
Read MoreThe Canterbury Earthquake sequence resulted in mass movement of land which has impacted the reliability of property boundaries. Legislation was required to ensure earthquake affected boundary lines were redefined by survey as...
Read MoreIn blog post one we highlighted how, due to EQC not increasing its $100,000 "cap" since 1993, by 2016 even minor repairs quickly exceeded that cap. EQC were well aware of this when the Canterbury Earthquakes struck. In blog post two we explained that one of EQC's strategies to deal with the size, scale and cost of the damage was to pretend that the standard of reinstatement for homes was not "When New" but just "pre-earthquake"...
Read MoreEQCfix.nz recently obtained information that we believe shows that EQC were assessing and settling claims using the wrong standard from Day One. In our first blog post you were introduced to Tonkin & Taylor, and their thoughts on EQC's repair standard.
Read MoreWelcome to the EQCfix.NZ blog. We are going to start the blog by highlighting what many consider to be EQC's confusion over the reinstatement standard EQC applies to buildings that are covered by the Earthquake Commission Act 1993 (henceforth the EQC Act).
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